Comprehensive Data Privacy & Cookie Policy | Najmat Alkaun Delivery
Learn about our data collection, use of cookies, and how we protect your personal information. Stay informed about your rights and our privacy practices.
1. Returns
We aim to provide quality products and services. If you are not satisfied with your purchase, you can return it within 2 days of receiving it.
2. Eligibility for Returns:
To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.
3. How to Initiate a Return:
Contact our customer support team at support@nadeliveryservice.com to start the return process. Provide your order number and a detailed reason for the return.
4. Return Shipping:
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the item.
5. Refunds:
Once we receive and inspect the returned item, we will notify you by email if your refund is approved or rejected. If approved, the refund will be processed, and a credit will be applied to your original payment method.
6. Late or Missing Refunds:
If you haven’t received a refund, check your bank account or contact your credit card company. It may take some time before your refund is posted.
7. Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer support team.
8. Damaged or Defective Items:
If you receive a damaged or defective item, contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.
9. Non-Returnable Items:
Certain items cannot be returned, including perishable goods, gift cards, and downloadable software.
10. Changes to Refund and Return Policy:
This Refund and Return Policy can change without notice. Customers should review it periodically for updates.
11. Contact Information:
For inquiries about refunds or returns, contact our customer support team at support@nadeliveryservice.com or call our helpline at +971 55 862 9001
